{"id":6729,"date":"2021-10-30T10:41:05","date_gmt":"2021-10-30T08:41:05","guid":{"rendered":"https:\/\/proterm.md\/?page_id=6729"},"modified":"2025-10-15T13:54:37","modified_gmt":"2025-10-15T11:54:37","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/proterm.md\/ro\/refund_returns\/","title":{"rendered":"POLITICA DE RETURNARE"},"content":{"rendered":"<p data-start=\"0\" data-end=\"413\">Conform Legii Republicii Moldova <strong data-start=\"33\" data-end=\"108\">nr. 105 din 13 martie 2003 privind protec\u021bia drepturilor consumatorilor<\/strong>, ai <strong data-start=\"113\" data-end=\"187\">dreptul s\u0103 returnezi un produs nealimentar de calitate corespunz\u0103toare<\/strong> \u00een termen de <strong data-start=\"201\" data-end=\"212\">14 zile<\/strong> calendaristice de la primirea \/ achitarea acestuia, dac\u0103 produsul nu a fost folosit, are ambalajul original, bunurile nu prezint\u0103 deterior\u0103ri \u0219i ai bonul\/factura.<\/p>\n<p data-start=\"415\" data-end=\"648\">Dac\u0103 produsul are defecte (calitate necorespunz\u0103toare), drepturile tale sunt valabile pe durata garan\u021biei sau, dac\u0103 nu este specificat\u0103 garan\u021bia, \u00eentr-un termen rezonabil, de regul\u0103 p\u00e2n\u0103 la 1 an.<\/p>\n<p>Prezentare general\u0103<\/p>\n<p data-start=\"272\" data-end=\"564\">La <strong data-start=\"275\" data-end=\"289\">Proterm.md<\/strong>, dorim ca fiecare client s\u0103 fie pe deplin mul\u021bumit de produsele achizi\u021bionate. Dac\u0103, din orice motiv, nu sunte\u021bi mul\u021bumit de comand\u0103, ave\u021bi dreptul s\u0103 returna\u021bi produsele \u00een termen de <strong data-start=\"474\" data-end=\"500\">14 zile calendaristice<\/strong> de la primirea acestora, f\u0103r\u0103 a fi obligat s\u0103 motiva\u021bi decizia.<\/p>\n<h4 data-start=\"566\" data-end=\"601\"><strong data-start=\"574\" data-end=\"599\">Condi\u021bii de returnare<\/strong><\/h4>\n<ul data-start=\"602\" data-end=\"1012\">\n<li data-start=\"602\" data-end=\"702\">\n<p data-start=\"604\" data-end=\"702\">Produsele trebuie s\u0103 fie \u00een <strong data-start=\"632\" data-end=\"646\">stare nou\u0103<\/strong>, neutilizate, nedeteriorate \u0219i \u00een ambalajul original.<\/p>\n<\/li>\n<li data-start=\"703\" data-end=\"773\">\n<p data-start=\"705\" data-end=\"773\">Este necesar\u0103 prezentarea <strong data-start=\"731\" data-end=\"770\">facturii sau a dovezii de achizi\u021bie<\/strong>.<\/p>\n<\/li>\n<li data-start=\"774\" data-end=\"868\">\n<p data-start=\"776\" data-end=\"868\">Produsele montate, folosite sau care prezint\u0103 urme de deteriorare <strong data-start=\"842\" data-end=\"865\">nu pot fi returnate<\/strong>.<\/p>\n<\/li>\n<li data-start=\"869\" data-end=\"1012\">\n<p data-start=\"871\" data-end=\"1012\">Costurile de transport pentru returnare sunt suportate de c\u0103tre client, cu excep\u021bia cazurilor \u00een care produsul este defect sau livrat gre\u0219it.<\/p>\n<\/li>\n<\/ul>\n<h4 data-start=\"1014\" data-end=\"1050\"><strong data-start=\"1022\" data-end=\"1048\">Procedura de returnare<\/strong><\/h4>\n<ol data-start=\"1051\" data-end=\"1524\">\n<li data-start=\"1051\" data-end=\"1251\">\n<p data-start=\"1054\" data-end=\"1251\">Contacta\u021bi echipa noastr\u0103 prin e-mail la <strong data-start=\"1095\" data-end=\"1120\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1097\" data-end=\"1118\">protermgrup@gmail.com<\/a><\/strong> sau telefonic la <strong data-start=\"1138\" data-end=\"1176\">+373 60 79 70 79 \/ +373 22 927 928<\/strong>, men\u021bion\u00e2nd num\u0103rul comenzii \u0219i produsul pe care dori\u021bi s\u0103 \u00eel returna\u021bi.<\/p>\n<\/li>\n<li data-start=\"1252\" data-end=\"1334\">\n<p data-start=\"1255\" data-end=\"1334\">Ve\u021bi primi instruc\u021biuni privind expedierea produsului c\u0103tre depozitul nostru.<\/p>\n<\/li>\n<li data-start=\"1335\" data-end=\"1524\">\n<p data-start=\"1338\" data-end=\"1524\">Dup\u0103 recep\u021bionarea \u0219i verificarea produsului, v\u0103 vom rambursa contravaloarea acestuia \u00een termen de <strong data-start=\"1437\" data-end=\"1448\">14 zile<\/strong> de la data return\u0103rii, prin aceea\u0219i metod\u0103 de plat\u0103 utilizat\u0103 la achizi\u021bie.<\/p>\n<\/li>\n<\/ol>\n<h4 data-start=\"1526\" data-end=\"1548\">\u26a0\ufe0f <strong data-start=\"1534\" data-end=\"1546\">Excep\u021bii<\/strong><\/h4>\n<p data-start=\"1549\" data-end=\"1655\">Nu se pot returna produse personalizate, produse executate la comand\u0103 special\u0103 sau aduse la comand\u0103 \u0219i\/sau consumabile desigilate.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Conform Legii Republicii Moldova nr. 105 din 13 martie 2003 privind protec\u021bia drepturilor consumatorilor, ai dreptul s\u0103 returnezi un produs<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":{"view":"yes"},"footnotes":""},"class_list":["post-6729","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/proterm.md\/ro\/wp-json\/wp\/v2\/pages\/6729","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/proterm.md\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/proterm.md\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/proterm.md\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/proterm.md\/ro\/wp-json\/wp\/v2\/comments?post=6729"}],"version-history":[{"count":0,"href":"https:\/\/proterm.md\/ro\/wp-json\/wp\/v2\/pages\/6729\/revisions"}],"wp:attachment":[{"href":"https:\/\/proterm.md\/ro\/wp-json\/wp\/v2\/media?parent=6729"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}